Resource

Rights Request Tracking Sheet

Use this sheet to log intake, verification, routing, action, and closure for access, correction, deletion, consent-withdrawal, or grievance-related requests. A simple tracker is often the difference between a messy inbox habit and a repeatable process.

Best owner

Usually support, ops, founder, or the person who monitors the privacy or grievance inbox.

Name a backup owner for leave and escalation
Keep one tracker, not scattered request notes
Review overdue requests weekly
Log vendor or engineering dependencies early

How to use this sheet

Create one row when the request first arrives.
Verify identity before making system changes.
Assign an owner and note every impacted system or vendor.
Record the final response and closure date so future complaints are easier to review.

Read rights guide Grievance guide

Suggested columns

Request date and reference ID
Request type
Intake channel
Requester identity and verification status
Assigned owner and backup owner
Systems or vendors affected
Action status
Escalation notes
Response sent date
Closure date and closure notes

What this tracker helps you avoid

Support teams guessing where to send requests
Product and ops missing vendor-linked data stores
No record of what action was taken or when
Repeat complaints caused by the same routing failure

If the same issue keeps appearing in the sheet, that is not a tracker problem. It is a workflow problem worth escalating.